Call Monitoring

It’s the start of the week. And you’ve been given a new project assignment which has to be completed as a group. This means then that you need to plan each and every step and decide how everyone will contribute. You’ve seen this in school, in college, and now in office too. The same strategy has to be utilized, with everyone being provided with an opportunity to lead a project in a particular manner. With a project comes the multitude of components in the project to be executed. Different people in your team means different capabilities, and a standard expectation of quality and on-time delivery So the next question that comes in is as to how to divide and assign these properly so that the project output is efficient and effective. This is where task allocation comes in. To elaborate, task allocation refers to ensuring that all relevant tasks have been allocated to someone in a team, and that the workload has been distributed properly in order to balance the load among the part...

Four calls to four people are quite simply not the same, nor as efficient as one call to four people. And if you’re a person of efficiency, MultiCall is a must-have tool in your day-to-day life. But of course, completely understanding how to use it is also critical to make it an effective tool. So let’s begin, shall we? Download The first and easiest step of the app is to get it. You can download the app on  Google Play  or  The App Store , depending on the phone that you use. Setup Now that you have downloaded the app, you’ll first have a quick slideshow walking you through MultiCall’s capabilities. The next step would be to setup and verify your credentials. Enter the phone number and email of your choice.  Each requires verification with an OTP. A two digit OTP will be sent to the email, following which a four-digit OTP will be sent to your phone. Once you have entered this, you’re all set to begin MultiCalling; only a one-time sign-in! ...

Scheduling is an art. It allows you to plan your activities in order to let you achieve your goals and priorities in the time you have available. Done effectively, it assists you in  keeping your goals SMART , and allows time for crucial tasks. But this isn’t just for your activities, its towards your calls too. Call Scheduling effectively refers to the setting of a given timeframe toward the call you are planning. And given the importance of scheduling, it’s equally important to understand when to use call scheduling. So let’s get down first to the strategies of creating fair call schedules. First, it’s important to talk to your teams, and understanding how each individual in it wants to work, and accordingly tailor the plan for your call schedules. Not doing so creates the risk of scheduling conflicts, which can be inefficient. Next, it’s important to have a supportive tool that reflects the supportive team. In situations such as the current pandemic, ...

  Call Monitoring – A Useful Feature of MultiCall In a day and age with myriad offers available, business leaders are often driven by the  features  of different solutions, such as the ability to schedule calls, or to instantly group call if they have to. At the same time, leaders ought not to forget that there are other aspects of a phone plan that they should be thinking about, such as call monitoring. By call monitoring, one is referring to a standard business practice which involves the  recording and evaluation of external phone calls. One of the main advantages that this has is that it assists management in assessing the standard of service that their company provides. It also acts as a reference point for any complaints in the event of misconduct. To that extent, for client or for other business entities, call efficiency and effectiveness is enhanced. But there’s a lot more to monitoring than you may think – standard of service is just a par...